Lancaster Toyota Certified Collision Center

               

L.T.M. Collision Center
1188 Enterprise Road
East Petersburg, PA 17520

Phone (717) 569-2800
FAX # (717) 569-9248
Properly repairing today's complex vehicles requires more expert knowledge and specialized equipment than ever before.

From minor dings to major collision damage, our skilled personnel have the experience, knowledge and proper equipment to restore tour vehicle to pre-crash condition.

Every operation, from realigning unibody components to installing decorative trim must meet our demanding standards of quality.

Our state-of-the-art repair techniques assure that you receive the highest quality of body work.

Automotive painting and refinishing is truly an art. Properly matching exotic finishes found on many of today's vehicles requires special expertise in application techniques.

       

KNOW YOUR RIGHTS

  1. Your insurance company wants your vehicle properly repaired and you to be completely satisfied with the claim service. You have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.

  2. If an agreement cannot be reached between your insurance company and the repair shop, your policy has an "Appraisal Clause" whereby an independent appraiser can be called in to help resolve the matter.

  3. You are not required by law to get more than one estimate.

  4. You may have the shop of your choice make the repairs. You are not required to use a shop selected by a a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.

  5.  Only you, the owner, can authorize repairs on your vehicle.

  6. Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments or re-aiming your headlamps.

  7. Sign releases only when the repairs have been completed to your satisfaction.

  8. The vehicle is being repaired for YOU, the owner. You will be required to pay for repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lien holders.

Our shop stands ready to assist you in any of these matters. We will work closely with you to minimize your inconvenience and maximize your satisfaction